Careers
Forbes Travel Guide is seeking exceptional candidates to join our global team.
To apply for an open position, email your cover letter and resume to careers@forbestravelguide.com, unless otherwise noted in the listing. Please include the job title in the subject line of the email.
Client Success Support Specialist
Forbes Travel Guide, an international hospitality ratings company, seeks a dynamic individual to assist with the daily functions of Client Success team operations, as assigned.
Tasks include (but are not limited to) contact and account updates in Salesforce and our proprietary Partner Site, administering trials and demos of our software and reporting and following up on communications to clients. The successful candidate will work efficiently in a remote environment and thoughtfully with excellent attention to detail and quality communications.
DEPARTMENTClient Success
LOCATIONRemote
TYPEFull time
EXPERIENCE LEVEL3 years or more
Responsibilities
- Proactive and reactive contact updates across internal systems, including Salesforce and our proprietary Partner Site; this includes research on targets and information to get a contact’s email
- Management and update of client data within the Partner Site, including asset creation, contact management, username and password resets
- Management and distribution of trials for online FTG products, including the Partner Site and Lobster Ink trials; this includes follow-ups with trial users and sending usage reports to Partner Services
- Assisting with a variety of assignments associated with the annual rating report deliveries, Star Rating announcement, our Summit event and other special projects and events
- Work with the department in an administrative capacity and on a variety of projects as needed
- Tasks may continue to evolve over time after an initial and gradual transition period
Skills Required
- Extremely organized, mature, self-motivated and independent worker
- Ability to multitask and handle daily deadlines
- Ability to balance thoroughness with timeliness; deadline‐oriented
- Organized, efficient, strong attention to detail, proactive
- Highly proficient with MS Office/Excel
- Team player with strong interpersonal skills and ability to take a leadership role when necessary
- Excellent oral and written communication skills in English
- Creative and analytical thinker with strong end-to-end problem-solving skills
- Demonstrates continued personal/professional development
- Salesforce experience a plus
Submit resume and cover letter noting relevant experience to careers@forbestravelguide.com. Note position in subject line.
Executive Trainer (Middle East)
The Executive Trainer is a dynamic individual who combines a successful and in‐depth training background with demonstrated strengths in hospitality, public speaking, relationship building and delivery of an exceptional learning and development product for Forbes Travel Guide. This role requires executing contracted hotel, restaurant and spa training to properties around the globe; considerable working knowledge of Forbes Travel Guide standards and Star‐Rated properties; always acting as a representative and ambassador of Forbes Travel Guide; and enhancing and creating additional resources for the Learning & Development training library. The Executive Trainer will also assist with creating programs for clients, as well as continued enhancement of Learning & Development offerings.
DEPARTMENTLearning & Development
LOCATIONMiddle East near a major airport
TYPEIndependent contractor
EXPERIENCE LEVEL7 years or more
Responsibilities
- Perform a defined number of hotel, restaurant and spa training sessions for hospitality clients around the globe
- Conduct classroom training for departmental groups within each client property to represent and interpret the Forbes Travel Guide standards for hotel, spa and restaurant ratings
- Communicate both internally and externally as necessary for training preparations; work with the client to determine agenda, recommended attendance and overall logistical planning
- Facilitate training classes with sensitivity to group dynamics and current Star-Rating level to create a positive and motivating learning environment
- Do follow‐up consultation with the client to determine future needs in regard to trainings or evaluations; provide integral support in retaining and obtaining future business
- Complete follow‐up summaries provided via email to VP of Learning & Development
- Perform unannounced inspections of Forbes Travel Guide Four‐ and Five‐Star properties as needed
Skills Required
- Has extensive background and knowledge of operations within the hospitality industry, specifically in the luxury hotel, spa and restaurant markets
- Substantial travel experience at the luxury level
- A unique blend of business acumen, technical aptitude and strong organizational skills; effective at multi‐tasking and working as both an individual and as a team
- Proactive, insightful, independent thinker, highly efficient and possesses a refined attention to detail
- Flexible and can easily adapt to changing priorities on notice
- Excellent managerial skills and proven record of strong client-relationship building
- Outstanding written and verbal communication skills
- Strong and confident presentation style
- Extremely organized, mature and self‐motivated
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Travel 12-15 days per month (non-negotiable)
- Proven success in driving results through training
- Fluent in at least one language other than English desired
- Previous experience in a Four- or Five-Star hotel at a director level or above preferred
Submit resume and cover letter noting relevant experience to careers@forbestravelguide.com. Note position in subject line.
Executive Trainer (Europe)
The Executive Trainer is a dynamic individual who combines a successful and in‐depth training background with demonstrated strengths in hospitality, public speaking, relationship building and delivery of an exceptional learning and development product for Forbes Travel Guide. This role requires executing contracted hotel, restaurant and spa training to properties around the globe; considerable working knowledge of Forbes Travel Guide standards and Star‐Rated properties; always acting as a representative and ambassador of Forbes Travel Guide; and enhancing and creating additional resources for the Learning & Development training library. The Executive Trainer will also assist with creating programs for clients, as well as continued enhancement of Learning & Development offerings.
DEPARTMENTLearning & Development
LOCATIONEurope near a major airport
TYPEIndependent contractor
EXPERIENCE LEVEL7 years or more
Responsibilities
- Perform a defined number of hotel, restaurant and spa training sessions for hospitality clients around the globe
- Conduct classroom training for departmental groups within each client property to represent and interpret the Forbes Travel Guide standards for hotel, spa and restaurant ratings
- Communicate both internally and externally as necessary for training preparations; work with the client to determine agenda, recommended attendance and overall logistical planning
- Facilitate training classes with sensitivity to group dynamics and current Star-Rating level to create a positive and motivating learning environment
- Do follow‐up consultation with the client to determine future needs in regard to trainings or evaluations; provide integral support in retaining and obtaining future business
- Complete follow‐up summaries provided via email to VP of Learning & Development
- Perform unannounced inspections of Forbes Travel Guide Four‐ and Five‐Star properties as needed
Skills Required
- Has extensive background and knowledge of operations within the hospitality industry, specifically in the luxury hotel, spa and restaurant markets
- Substantial travel experience at the luxury level
- A unique blend of business acumen, technical aptitude and strong organizational skills; effective at multi‐tasking and working as both an individual and as a team
- Proactive, insightful, independent thinker, highly efficient and possesses a refined attention to detail
- Flexible and can easily adapt to changing priorities on notice
- Excellent managerial skills and proven record of strong client-relationship building
- Outstanding written and verbal communication skills
- Strong and confident presentation style
- Extremely organized, mature and self‐motivated
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Travel 12-15 days per month (non-negotiable)
- Proven success in driving results through training
- Fluent in at least one language other than English desired
- Previous experience in a Four- or Five-Star hotel at a director level or above preferred
Submit resume and cover letter noting relevant experience to careers@forbestravelguide.com. Note position in subject line.
Executive Trainer (APAC)
The Executive Trainer is a dynamic individual who combines a successful and in‐depth training background with demonstrated strengths in hospitality, public speaking, relationship building and delivery of an exceptional learning and development product for Forbes Travel Guide. This role requires executing contracted hotel, restaurant and spa training to properties around the globe; considerable working knowledge of Forbes Travel Guide standards and Star‐Rated properties; always acting as a representative and ambassador of Forbes Travel Guide; and enhancing and creating additional resources for the Learning & Development training library. The Executive Trainer will also assist with creating programs for clients, as well as continued enhancement of Learning & Development offerings.
DEPARTMENTLearning & Development
LOCATIONAsia-Pacific region near a major airport
TYPEIndependent contractor
EXPERIENCE LEVEL7 years or more
Responsibilities
- Perform a defined number of hotel, restaurant and spa training sessions for hospitality clients around the globe
- Conduct classroom training for departmental groups within each client property to represent and interpret the Forbes Travel Guide standards for hotel, spa and restaurant ratings
- Communicate both internally and externally as necessary for training preparations; work with the client to determine agenda, recommended attendance and overall logistical planning
- Facilitate training classes with sensitivity to group dynamics and current Star-Rating level to create a positive and motivating learning environment
- Do follow‐up consultation with the client to determine future needs in regard to trainings or evaluations; provide integral support in retaining and obtaining future business
- Complete follow‐up summaries provided via email to VP of Learning & Development
- Perform unannounced inspections of Forbes Travel Guide Four‐ and Five‐Star properties as needed
Skills Required
- Has extensive background and knowledge of operations within the hospitality industry, specifically in the luxury hotel, spa and restaurant markets
- Substantial travel experience at the luxury level
- A unique blend of business acumen, technical aptitude and strong organizational skills; effective at multi‐tasking and working as both an individual and as a team
- Proactive, insightful, independent thinker, highly efficient and possesses a refined attention to detail
- Flexible and can easily adapt to changing priorities on notice
- Excellent managerial skills and proven record of strong client-relationship building
- Outstanding written and verbal communication skills
- Strong and confident presentation style
- Extremely organized, mature and self‐motivated
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Travel 12-15 days per month (non-negotiable)
- Proven success in driving results through training
- Fluent in at least one language other than English desired
- Previous experience in a Four- or Five-Star hotel at a director level or above preferred
Submit resume and cover letter noting relevant experience to careers@forbestravelguide.com. Note position in subject line.
Executive Trainer (U.S.)
The Executive Trainer is a dynamic individual
who combines a successful and in‐depth training background with demonstrated strengths in hospitality,
public speaking, relationship building and delivery of an exceptional learning
and development product for Forbes Travel Guide. This role requires executing
contracted hotel, restaurant and spa training to properties around the globe; a
considerable working knowledge of Forbes Travel Guide standards and Star‐Rated properties; acting as a representative
and ambassador of Forbes Travel Guide at all times; and enhancing and creating
additional resources for the Learning and Development training library. The
Executive Trainer will also assist with creating programs for clients, as well as continued enhancement of Learning and Development
offerings.
DEPARTMENTTraining
LOCATIONBased in the U.S. near a major airport
TYPEFull time
EXPERIENCE LEVEL7 years or more
BENEFITS401K, dental, health
Responsibilities
- Perform a defined number of hotel, restaurant and spa
training sessions to hospitality clients around the globe
- Conduct classroom training to departmental groups
within each client property to represent and interpret the Forbes Travel
Guide standards for hotel, spa and restaurant ratings
- Communicate both internally and externally as necessary
for training preparations; work with the client to determine agenda,
recommended attendance and overall logistical planning
- Facilitate training classes with sensitivity to group
dynamics and current star-rating level to create a positive and motivating
learning environment
- Do follow‐up consultation with the client to determine future needs
in regards to trainings or evaluations; provide integral support in
retaining and obtaining future business
- Complete follow‐up summaries provided via email to VP of Learning and
Development
- Perform unannounced inspections of Forbes Travel Guide
Four‐
and Five‐Star
properties as needed
